How much should your IT support cost in 2024?

IT Support cost

The cost of services is often a big factor in your consideration to switch IT support. In this blog, we will be covering the cost of your IT support provider in 2024. How much should you be paying? We will break down the costs of employees, our services, and tech solutions for your business IT.

  • How much does Business IT support cost?
  • What services can you expect?
  • What is the Cost of our IT engineers?
  • The cons of using an Ad-hoc service.
  • The conclusion

What is the Cost of our IT engineers?

The average cost of IT Engineers in the UK according to Indeed is around £2,150 per month and £30,300 per year. These costs vary depending on the location of the company and the job level for example a level 3 engineer would cost less than a level 4 engineer. Taken from 132 salaries £39,000 per year is the average in London compared to £31,000 per year taken from 32 salaries in Manchester. IT engineer salary in United Kingdom (

How much does Business IT support cost?

There is no one-size-fits-all for your business IT support, the amount you pay will be totally specific to your organization. As a standard plan, we charge £350 per month. We don’t have any long contract terms and conditions to tie you in! We like to be transparent about your costs, and they depend on three things:

  •  The number of users needing IT Support.
  • The complexity of your IT Systems.
  • The IT abilities of your employees currently.

Simple right? It can be difficult to gauge the exact costs initially so for SMEs, we offer a basic business plan through to premium services. We also work on bigger projects such as email migration and server upgrades which will require additional planning and a project cost which will be an agreed day rate.

What services can you expect?

We know how annoying it is when IT systems don’t work the way you want them to! As a standard at Liberate IT, you can expect to receive:

  • A 24-hour monitoring with an all-you-can-eat IT support service.
  • A tailored Backup and disaster recovery to keep your business running no matter what happens.
  • Managed cyber security services.
  • Remote and onsite IT support.
  • Telephony & broadband support and services.

Antivirus and email filtering, protecting you from malware and cyber threats.

You will receive all of this and so much more check out our full list of services Here.

The cons of using an Ad-hoc service over a managed Service provider.

Ad hoc services are a one-off support service, where the problem has to arise for support to be carried out. These are the pros and cons of using an ad-hoc service for your IT Support:

  • One-off costs.
  • No monthly charges.
  • No proactive monitoring helping you nip the issues in the bud before they arise.
  • An Increase in downtime as IT issues arise.
  • Fewer IT developments.
  • No access to an IT expert at any time of the day.
  • No additional training for your staff.

Managed IT support services are available remotely during office hours and emergency support out-of-hours. MSPs also provide proactive monitoring leading to potential problems being fixed early. Using an MSP will save you money in the long run by investing in your IT support now you are eliminating potential exponential costs in the future.

The conclusion.

In conclusion, determining the cost of IT support in 2024 involves considering tailored factors such as the size of your organisation and your business-specific needs. At Liberate IT we offer a transparent pricing system starting at £350 per month, with the flexibility to accommodate up to 6-200 users. By opting for managed IT support services over ad-hoc solutions, you gain access to proactive monitoring, reduced downtime, ongoing IT developments, and expert assistance around the clock. With Liberate IT, you’re not just paying for services; you’re investing in the longevity and efficiency of your business’s IT infrastructure. Why not give us a call today to see how we can help your Business?

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