Handsets vs softphone: which is best for your business?

Contents:

• • The pros and cons of handsets in the office
  • The pros and cons of the softphone in the office
  • The comparison
  • The conclusion

The pros and cons of handsets in the office:

• • The call quality is consistent since handsets offer a wider bandwidth of audio signal, so you can hear the full spectrum of the human voice.
  • A handset is a dedicated device. For example, if your laptop is updating or needs a restart and you need to use the phone, you will always have the handset available to you (unlike the softphone that needs to be constantly connected to the internet.)
  • You don’t need to change any settings or plug in a USB which can sometimes affect the audio quality with using a headset for a softphone.
  • Handsets can be quite expensive with most handsets being over £100 each.
  • Handsets don’t offer additional features such as video calling from anywhere or team messaging.

  The pros and cons of Softphones in the office:

  Before we get into the pros and cons, for those not familiar with softphones we will quickly go over what a softphone is. A softphone is a software-based interface that allows you to make internet-based calls from your computer, phone, or tablet. The software is usually provided by your VoIP provider.
  • Softphones are portable which is great for remote working and you can easily switch from voice calling to a video meeting.
  • With a softphone system, every device in your business can be linked for example using the 3CX softphone app for Windows.
  • Softphones can be used through mobile apps, desktop apps, and internet browsers.
  • The audio quality may not be as good as using a handset phone and may not be as good for longer calls.
  • Softphones need a constant connection to the internet to work which means during times of poor internet connection or no internet the softphone will prevent the user from making calls.
  • The users will have to learn a new interface.