Handsets vs softphone: which is best for your business?

Handset vs softphone
In this blog, we will be covering the pros and cons of handsets and using the softphone for taking your business calls.
3-minute read
The pros and cons of handsets in the office:
    • The call quality is consistent since handsets offer a wider bandwidth of audio signal, so you can hear the full spectrum of the human voice.
    • A handset is a dedicated device. For example, if your laptop is updating or needs a restart and you need to use the phone, you will always have the handset available to you (unlike the softphone that needs to be constantly connected to the internet.)
    • You don’t need to change any settings or plug in a USB which can sometimes affect the audio quality with using a headset for a softphone.
    • Handsets can be quite expensive with most handsets being over £100 each.
    • Handsets don’t offer additional features such as video calling from anywhere or team messaging.
    • Before we get into the pros and cons, for those not familiar with softphones we will quickly go over what a softphone is. A softphone is a software-based interface that allows you to make internet-based calls from your computer, phone, or tablet. The software is usually provided by your VoIP provider.
    • Softphones are portable which is great for remote working and you can easily switch from voice calling to a video meeting.
    • With a softphone system, every device in your business can be linked for example using the 3CX softphone app for Windows.
    • Softphones can be used through mobile apps, desktop apps, and internet browsers.
    • The audio quality may not be as good as using a handset phone and may not be as good for longer calls.
    • Softphones need a constant connection to the internet to work which means during times of poor internet connection or no internet the softphone will prevent the user from making calls.
    • The users will have to learn a new interface.
The comparison:
We have created a handy table for you to see the comparison between both the headset and the softphone.
softphone vs handset
The conclusion:
The choice between using a softphone or a handset ultimately depends on the needs of your employees and budget. Overall, the cost of a softphone may be more expensive than buying a handset outright with a recurring yearly subscription. Softphones are a lot easier to use than a handset and are portable which is great for if your employees need to work from various locations, unlike the handset. If you have a lot of remote workers or your team takes a lot of video calls a softphone would be best for your company. If you would like to discuss the best options for business make sure to check out the rest of our website or why not give us a call?
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