Unlimited Remote
IT Support
What is Unlimited Remote IT Support?
Unlimited Remote IT Support is pretty much as the title suggests! It means you get, unlimited round-the-clock access to our team of qualified IT Engineers. We will monitor your systems remotely from our office and can be called on-site to come and resolve any issues whenever necessary, such as troubleshooting or floor walk-ins to iron out any improvements to your set-up. We also provide you with out-of-hours support for emergencies! In short, our Unlimited Remote IT Support provides you with total peace of mind for you and your business!
How can Liberate IT help?
When an IT provider sets a monthly time limit on your support, they will either leave work unfinished or attempt to charge you extra to finish off a job. At Liberate IT, unlimited remote IT support is the only option, as it allows you to make the best use of your budget. We will go the extra mile to ensure that your business’s IT network is alive and kicking 24/7!
In addition, we can carry out targeted improvements to your systems (at no extra cost), which will reduce the number of problems you experience in the future, and consequently reduce the amount of reactive support we need to carry out for you. It’s a win-win situation!
Our unlimited IT support can also include regular onsite time to make further proactive improvements that cannot be implemented remotely. By spending regular time on your systems, we can understand your needs and future requirements and make the perfect IT infrastructure for you!
We take care of our clients’ diverse IT needs, offering all the services you need under our complete IT support package.
Frequently Asked Questions
Is Remote Support easy to use?
Absolutely. Once you’ve allowed us access to your computer you don’t need to do anything. One of our specialist IT support technicians will investigate the issue, just as if he was sitting at your desk. If our support team don’t require any additional information from you, you can carry on with any other non-computer-based tasks while we work.
How long does Remote IT Support take?
Typically, a support query will take 20-30 minutes to resolve, but of course, there are exceptions that take longer. Our IT support team will always try to fix the problem as soon as possible. If it can’t be resolved remotely, we will send an engineer to resolve the issue on-site.
Is Remote Support secure?
Yes. There is a secure, 128-bit encrypted, connection between the support engineer’s computer and your computer that prevents anyone else from getting access or seeing what’s happening on your computer. Once our technician has ended the session (logged out of your computer) he will not be able be to reconnect to your computer until you request another remote support session.
Can you control my computer without my knowledge?
No, we are not able to access your computer remotely until you have responded on your computer to a request for remote IT support. Similarly, once we have closed remote access to your computer, we will not be able to access it again until you have again requested and confirmed remote access.
Do you provide 24/7 IT Support?
Yes, we provide 24/7 support for emergencies and major issues. For regular IT enquires, we will get back to you during our 9-5 working hours.
How do I open a Support Ticket?
To raise a new support ticket directly into our helpdesk, please visit https://support.liberateit.co.uk/portal and try to provide as much detail as possible so we can help you with lightning-fast speed.
For more urgent assistance, you can call us on the helpdesk number: 0115 684 8800
