The Big Analouge Switch Over: What is happening and when?

The big analouge switch over: What is happening and when?

UK phone calls have been handled by the PSTN or the public switched telephone network for the past decade. Now most companies use modern IP phone systems or VOIP systems that run on fibre to make calls via broadband or mobile data instead of using the outdated copper wires that PSTN use.

Why switch now?

Most businesses pay for phone service and internet access. Switching to IP calling brings both under the same roof for lower overall cost and other benefits, including high-quality video conferencing and improved accessibility especially when working from home.

2027 may feel like it’s a while away, but in reality, it’s under three years away! This is why businesses that have not already switched to IP telephony or VoIP should start to consider switching now.

How can my business prepare for the switch?

1, Upgrade Communication Systems

VoIP Solutions: Transition from traditional analogue phones to Voice over Internet Protocol (VoIP) systems. (speak to your IT provider about this.)

Integrated communication: Consider integrated communication platforms that combine voice, video, and messaging such as Microsoft Teams.

2, Training and Support

Keeping everyone in the loop: Provide training for employees on new digital systems and processes. This training can also be provided by your IT department.

Consider IT support services: Ensure you have a good IT support service available to handle the transition and ongoing maintenance. (pts Liberate IT is amazing at this.)

3, Ensure Compliance and Security

Maintaining regulations: Ensure that the new digital systems comply with industry regulations and standards your company has in place.

Cybersecurity: Having good cybersecurity measures in place to protect digital communications and data is a must if your company does not already have these measures in place we can definitely help.

4, Backup and Redundancy

Don’t lose those important files: Ensure regular backups of important data and systems.

Keep your business alive: Develop redundancy plans to maintain business operations during the transition.

5, Customer Communication

Keeping customers happy: Keep customers informed about any changes that might affect them, ensuring minimal disruption to service.

Helping with clear understanding: Provide clear support documents or videos for customers needing assistance with the new systems.