How To Change Your Managed IT Service Provider

How To Change Your Managed IT Service Provider

Are you starting to think that your managed IT provider might not quite be hitting the mark? Do you feel that you are spending too much and not getting enough in return? Are you ready for a change, to see what managed IT can really do for you?

Then now would be a great time for you to switch providers. Managed IT is a crucial mechanism of your business, so if it is currently underperforming, you stand to gain a lot by changing to something better.

However, we understand that making the switch can seem like a daunting task, and therefore you may be reluctant to start the process. But the good news is that changing your managed IT service provider is not as painful or stressful as you may think, as long as you take the right approach.

In this article, we’ll go through the steps of how to change managed IT providers. If you’ve already made the decision to switch to a new supplier, you can skip ahead to that section. For those who are still on the fence, we’ve put together a quick list of signs that you should make the change.

Should you switch managed IT providers?

It isn’t always easy to determine how much value a managed IT service provider is giving you. But if you are having reservations, that may be reason enough; sometimes it’s best just to trust your gut.

Gut feelings aside, here are some more tangible reasons to change providers. If one or more of the following apply to you, then it’s probably time to move on from your current provider.

  • Lack of communication
    Your managed IT provider holds your entire business’s infrastructure in their hands, so it’s pretty important that you hear from them from time to time. Plus, managed IT is supposed to be proactive, so if you are the one having to communicate issues rather than the other way around, there is something fundamentally wrong with the service.
  • Slow computers and/or networks
    Managed IT’s most obvious priority is to make sure you are working on fast and reliable devices that support your operations. If you’re encountering regular bugs or dips in speed, something isn’t right.
  • Weak cyber security
    This may be difficult to spot for those without cyber security knowledge, but there are some tell-tale signs. For instance, if you are noticing frequent pop-ups, error messages, and/or website redirects, this suggests a lack of anti-virus and malware protection. You could also keep an eye on your email; if you’re getting a lot of spam and phishing emails, it means your email isn’t being properly managed.
  • Slow response times
    Managed IT support should be there for you whenever you need it. Businesses are becoming increasingly reliant on technology, so if there is a problem that isn’t addressed quickly, it could lead to costly periods of downtime for your business.
  • Insufficient backups or disaster recovery 
    Your data is the lifeblood of your business, so protecting it should be a top priority. If a natural disaster were to occur, or a hack, or a total system meltdown, would you easily be able to recover your data and get back online? If not, then your managed IT provider simply isn’t doing their job properly.
  • You’ve outgrown the IT provider
    It’s quite common for SMEs to outgrow their managed IT provider. The service may have been great, but some managed IT providers simply aren’t equipped to deal with infrastructures of a certain size. If they can no longer provide the level of support required for your growing business, then sadly it’s probably time to move on.

How to change your managed IT provider (In 4 easy steps)


Step One: Receive an audit of your existing IT environment

Before a new managed IT provider comes on board, they should come to your building and perform an IT audit. Most companies will do this for free.

During the audit, the provider will assess the current state of your IT, checking the hardware, software, cyber security, and cloud environments. This, along with a consultation, should give your (potentially) new managed IT provider a clear picture of what your business requires.

Step Two: Communication with your current provider

Once you’ve decided that you are definitely changing, and who you’re changing to, it’s time to let your current provider know that you’re parting ways. Chances are there’ll be a notice period in your contract, so you’ll have to stick to that to avoid any ugliness.

Your new provider will want to get in touch with them to make the transition easier, so you may have to facilitate this. It’s at this point you’ll also want to communicate to your own staff that you are changing IT providers. As well as how this might affect their day-to-day.

Step Three: Offboarding your old IT provider

Before the notice period with your existing provider ends, make sure you get all the administrative credentials and logins needed to hand over to your new provider. During this process, your old provider may need to attend your site to collect some equipment.

Hopefully, the onboarding goes off without too much friction. Either way, out with the old, in with the new!

Step Four: Your new managed IT provider takes control

Your new provider will get themselves set up, changing any admin logins to lock out the old provider. They should also run a series of checks to ensure that everything is secure. During the first few weeks, they may need to spend a fair bit of time on-site to familiarise themselves with the business and get all the necessary hardware in place.

And that’s that! Your new managed IT provider will be embedded into your business, hopefully providing you with superior support, and ensuring that everything is running smoothly and securely.

Ready to change managed IT providers? Get in touch.

At Liberate IT, we help businesses by providing a superior, cost-efficient managed IT service that is committed to the success of your business. If you still feel a bit daunted by the process of changing providers, don’t worry. We’re here to help every step of the way, taking as much of the hassle off your hands as possible.

Whatever has been going on with your IT, it’s time to take it to the next level. Get in touch today to book your free IT audit.

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