IT SUPPORT LEICESTER
Looking for IT support in Leicester? Liberate IT are a Derbyshire-based managed IT support provider 55 minutes from Leicester, supporting businesses across the city including architects and interior design studios. Unlimited remote IT support, cyber security and proactive monitoring on a fixed monthly price, with no long tie-in.
Business IT Support, 55 Minutes From Leicester
We’ll be straight with you: we’re based in Ilkeston, Derbyshire, about 55 minutes from Leicester. We’re not going to claim we’re round the corner.
In practice it matters less than you might think. Our unlimited remote support resolves the vast majority of tickets without anyone leaving their desk, usually within 6 minutes, and that response is identical whether you’re in Ilkeston or Leicester. When something genuinely needs hands on hardware, we can be with you the same day rather than the same week.
You also get the same engineers every time, not whoever happens to be closest on the day. For a business running design software, shared project storage or a server room, that continuity is worth more than a short drive.
How Quickly Can We Get to You in Leicester?
- Remote support: resolved on average within 6 minutes, for anything that doesn’t need physical access
- On-site, planned: booked at a time that suits you, usually same or next day
- On-site, urgent: 55 minutes from our Ilkeston base in normal traffic
No call handlers and no ticket triage queue. You speak to the same 5 Liberate IT engineers who know your systems.
Areas We Cover Around Leicester
We support businesses across Leicester and Leicestershire, including the city centre and Cultural Quarter, Oadby, Wigston, Braunstone, Glenfield, Syston, Birstall, Enderby and Blaby, along with Loughborough, Hinckley and Market Harborough.
Loughborough and the north of the county are a shorter run for us than the city centre, so if you’re that side of Leicester we’re closer than the postcode suggests.
If you have sites in both Leicestershire and the East Midlands, we cover them all under one agreement with one point of contact and one invoice.
Sectors We Support in Leicester
We serve a range of sectors including Law, manufacturing, finance, and many more. We work with SMEs starting at 7 up to 200 employees. We have been providing IT support in Leicester for over 20 years, so we understand what your business needs to eliminate downtime and get you and your employees as productive as possible!Â
Financial Service Providers
Regulatory compliance, secure remote access and audited backups for accountants, IFAs and finance businesses across Leicester.
Architects and Design Studios
We support an architectural practice and an interior design company in Leicester. CAD and render workstations, very large project files, Adobe and Autodesk licensing and reliable version control all need IT built around how designers actually work.
Law Firms and Solicitors
We support solicitors across Leicester and Leicestershire with case management systems such as LawFusion, plus the cyber security and compliance controls the SRA expects.
Why Leicester Businesses Choose Liberate IT
- Fixed monthly price from £395 — no hidden costs, no surprise invoices
- No long tie-in — we keep clients by being good, not by locking them in
- In-house engineers only — no outsourcing, no call handlers
- Remote response averaging 6 minutes, wherever you are
- Design and creative experience — CAD, render and large file workflows
- Dedicated service desk (phone, email, client portal)
- Unlimited remote support, 24/7
- Proactive monitoring
- Up-to-date, fully managed cyber security
- Cyber Essentials Guarantee
What Services Do We Offer?
At Liberate IT, We aim to provide the perfect support plan with a wide range of services tailored to your business needs (including the services you see below.) If your Leicester-based business is ready for reliable managed IT support services lets get in touch!
Proactive Monitoring
We have real-time systems in place to monitor and catch issues before they arise.
Mobile Device Management
Our MDM Systems secure and manage all of your networks devices.
Antivirus and Email Filtering
Secure your business with Antivirus that protects against malware and cyber threats from emails.
Hardware and Software Support
We provide all the latest hardware and software to keep your systems running smoothly.
Project Implementation
Our Engineers can provide you with a structured IT plan for your big projects.
Network Support
Our Network Support ensures an efficient and secure network for your business.
FAQ
How much does IT support cost for a Leicester business?
Our support starts from £395 per month. The exact figure depends on how many users and devices you have and which services you need. There's no minimum contract length and no onboarding fee. More detail on our IT support pricing page.
Are you based in Leicester?
No. We're based at The Forge Business Centre in Ilkeston, Derbyshire, about 55 minutes from Leicester. We support Leicester businesses on a remote-first basis, with planned on-site visits usually available the same or next day. Loughborough and the north of the county are a shorter run for us than the city centre.
How can I contact your team?
We provide three main support channels to make sure we are always on hand when you need IT support in Leicester. Pick up the phone, send us an email or use our client portal. We'll get your issue resolved as quickly as possible.
Who will I be talking to when I call?
Our Microsoft certified team of IT technicians. We don't use outsourced support or third-party call centres, so you always get expert advice from people you know and trust.
Can you support a business with multiple sites?
Yes. Several of our clients run from more than one location. We cover all sites under a single agreement, with one point of contact and one invoice. We can even link your site IT systems together via site SSL VPN so your staff can work seamlessly, wherever they are.
Do you charge extra for on-site visits to Leicester?
The honest answer is sometimes. On-site visits take extra time from our support team and, with rising travel costs, we usually only charge for the first hour. That's why we try to resolve issues remotely first, and in practice most are.
Do you support architects and design studios?
Yes. We support an architectural practice and an interior design company in Leicester. We understand CAD and render workstations, very large project files, Adobe and Autodesk licensing, and why a slow file server costs a design team real money.