IT SUPPORT ILKESTON
Looking for IT support in Ilkeston? You’ve found your local provider. Liberate IT are based at The Forge Business Centre on Lower Granby Street, right here in Ilkeston, and we’ve supported businesses in the town for 10 years. Unlimited remote IT support, cyber security and proactive monitoring on a fixed monthly price, with no long tie-in.
Your Local IT Support Company, Based in Ilkeston
Most IT providers who say they ‘cover’ Ilkeston are driving over from Nottingham or Derby. We’re not. Our office is on Lower Granby Street, a few minutes from Ilkeston Market Place, and our engineers live locally.
That means when something needs hands on it, we’re not scheduling a trip across the county. We can be with you in minutes, not hours. And because we support businesses in Derby, Nottingham and Long Eaton from the same base, you get a team with proper depth rather than a one-person local outfit.
Most issues never need a visit at all. Our unlimited remote support resolves almost all tickets without anyone leaving their desk, usually within 6 minutes.
Areas We Cover Around Ilkeston
We support businesses across Ilkeston and the surrounding area, including Cotmanhay, Kirk Hallam, Shipley, Awsworth, Cossall, Trowell, Stanton by Dale, Sandiacre and Stapleford, along with the Manners and Quarry Hill industrial estates.
We also cover Long Eaton, Heanor, Eastwood, Derby and Nottingham, so if you have more than one site we can look after them all under a single agreement.
Sectors We Support in Ilkeston
Accountants and Financial Services
We support Value Added Accountants here in Ilkeston, so we understand practice software, secure client data and the pressure of filing deadlines. Regulatory compliance, secure remote access and audited backups as standard.
Engineering and Construction
We support SIS Group, the structural inspection and asset management firm headquartered on Manners Industrial Estate. Field engineers, multiple offices and large survey datasets all need IT that works away from a desk.
Law Firms and Solicitors
We support solicitors across Ilkeston and Derbyshire with case management systems such as LawFusion, plus the cyber security and compliance controls the SRA expects.
Why Ilkeston Businesses Choose Liberate IT
- Genuinely local — our office is on Lower Granby Street, Ilkeston
- Fixed monthly price from £395 — no hidden costs, no surprise invoices
- No long tie-in — we keep clients by being good, not by locking them in
- In-house engineers only — no outsourcing, no call handlers
- 10 years supporting Ilkeston and East Midlands businesses
- Dedicated service desk (phone, email, client portal)
- Unlimited remote support, 24/7
- Proactive monitoring
- Up-to-date, fully managed cyber security
- Cyber Essentials Guarantee
What Services Do We Offer?
Proactive Monitoring
We have real-time systems in place to monitor and catch issues before they arise.
Mobile Device Management
Our MDM Systems secure and manage all of your networks devices.
Antivirus and Email Filtering
Secure your business with Antivirus that protects against malware and cyber threats from emails.
Hardware and Software Support
We provide all the latest hardware and software to keep your systems running smoothly.
Project Implementation
Our Engineers can provide you with a structured IT plan for your big projects.
Network Support
Our Network Support ensures an efficient and secure network for your business.
FAQ
How much does IT support cost for an Ilkeston business?
Our support starts from £395 per month. The exact figure depends on how many users and devices you have and which services you need. There's no minimum contract length and no onboarding fee. More detail on our IT support pricing page.
Are you actually based in Ilkeston?
Yes — properly. Our office is at The Forge Business Centre, Lower Granby Street, Ilkeston DE7 8DJ, a few minutes from the Market Place. We're not a national provider with an Ilkeston landing page. Our engineers live locally and we've supported businesses in the town for 10 years, including Value Added Accountants and SIS Group.
How can I contact your team?
We provide three main support channels to make sure we are always on hand when you need IT support in Ilkeston. Pick up the phone, send us an email or use our client portal. We'll get your issue resolved as quickly as possible.
Who will I be talking to when I call?
Our Microsoft certified team of IT technicians. We don't use outsourced support or third-party call centres, so you always get expert advice from people you know and trust.
Can you support a business with multiple sites?
Yes. Several of our clients run from more than one location. We cover all sites under a single agreement, with one point of contact and one invoice. We can even link your site IT systems together via site SSL VPN so your staff can work seamlessly, wherever they are.
Do you charge extra for on-site visits in Ilkeston?
Rarely. We're based in Ilkeston, so getting to you costs us very little time. On-site visits further afield can attract a charge for the first hour, but for local clients that's seldom an issue.
Can we come and meet you?
Of course. We're at The Forge Business Centre, Lower Granby Street, Ilkeston DE7 8DJ. Give us a ring on 0115 684 8800 and we'll put the kettle on.