IT SUPPORT DERBY
Looking for IT support in Derby? Liberate IT are a Derbyshire-based managed IT support provider 20 minutes from Derby city centre. Nearly half of our 40 clients are based in Derby and the surrounding area. We provide unlimited remote IT support, cyber security and proactive monitoring on a fixed monthly price, with no long tie-in.
CALL OUR DERBY LINE ON 01332 499800
Business IT Support, 20 Minutes From Derby City Centre
Let’s be honest: we’re not based in Derby. We’re in Ilkeston, 20 minutes up the road from you, and we think that works in your favour.
An engineer who covers Derby, Ilkeston, Long Eaton and Nottingham from one base can get to you faster than a national provider who usually dispatch from a regional hub, and you get the same engineers every time, not whoever is closest on the day.
Most issues never need a visit at all. Our unlimited remote support resolves almost all tickets without anyone leaving their desk, usually within 6 minutes. When something genuinely needs hands on help onsite such as hardware, a failed switch, a server that won’t boot, or a new office fit-out, we’re a short drive away.
How Quickly Can We Get to You in Derby?
- Remote support: resolved on average within 6 minutes, for anything that doesn’t need physical access
- On-site, planned: booked at a time that suits you, within a couple of hours
- On-site, urgent: 20 minutes from our Ilkeston base in normal traffic
No call handlers, no ticket triage queue, and we don’t shy away from onsite support. You speak to the same 5 Liberate IT engineers who know your systems.
Areas We Cover Around Derby
We support businesses across Derby and the wider Derbyshire, including Pride Park, Chaddesden, Alvaston, Spondon, Mickleover, Littleover, the Derwent Valley, and out towards Burton upon Trent and Ashbourne.
If you have sites in more than one town, a head office in Derby and a warehouse in Long Eaton for example, we cover both under one agreement.
Sectors We Support in Derby
Financial Service Providers
Regulatory compliance, secure remote access and audited backups for accountants, IFAs and finance businesses across Derby.
Manufacturers
Derby's manufacturing and engineering base runs on systems that cannot stop. We keep production IT, shopfloor terminals and design workstations running, and make sure backups actually restore in time to avoid disruption.
Law Firms and Solicitors
We support solicitors across Derby and Derbyshire with case management systems such as LawFusion, plus the cyber security and compliance controls the SRA expects.
Why Derby Businesses Choose Liberate IT
- Fixed monthly price from £395 — no hidden costs, no surprise invoices
- No long tie-in — we keep clients by being good, not by locking them in
- In-house engineers only — no outsourcing, no call handlers
- Local Derby number — 01332 499800 rings our helpdesk directly
- 10 years supporting East Midlands businesses
- Dedicated service desk (phone, email, client portal)
- Unlimited remote support, 24/7
- Proactive monitoring
- Up-to-date, fully managed cyber security
- Cyber Essentials Guarantee
What Services Do We Offer?
Proactive Monitoring
We have real-time systems in place to monitor and catch issues before they arise.
Mobile Device Management
Our MDM Systems secure and manage all of your networks devices.
Antivirus and Email Filtering
Secure your business with Antivirus that protects against malware and cyber threats from emails.
Hardware and Software Support
We provide all the latest hardware and software to keep your systems running smoothly.
Project Implementation
Our Engineers can provide you with a structured IT plan for your big projects.
Network Support
Our Network Support ensures an efficient and secure network for your business.
FAQ
How much does IT support cost for a Derby business?
Our support starts from £395 per month. The exact figure depends on how many users and devices you have and which services you need. There's no minimum contract length and no onboarding fee. More detail on our IT support pricing page.
Are you actually based in Derby city centre?
No — and we'd rather be honest. We're based at The Forge Business Centre in Ilkeston, 20 minutes from Derby city centre, and we've supported Derby businesses for 10 years. Our 01332 499800 number rings straight through to the same helpdesk. If you'd prefer a provider with a Derby postcode, you'll pay the 'city centre premium', but if you want engineers who can be on site quickly and who you'll actually recognise, we're a good fit.
How can I contact your team?
We provide three main support channels to make sure we are always on hand when you need IT support in Derby. Call our Derby line on 01332 499800, send us an email or use our client portal. We'll get your issue resolved as quickly as possible.
Who will I be talking to when I call?
Our Microsoft certified team of IT technicians. We don't use outsourced support or third-party call centres, so you always get expert advice from people you know and trust.
Can you support a business with multiple sites across Derbyshire?
Yes. Several of our clients run from more than one location. We cover all sites under a single agreement, with one point of contact and one invoice. We can even link your site IT systems together via site SSL VPN so your staff can work seamlessly, wherever they are.
Do you charge extra for on-site visits to Derby?
The honest answer is sometimes. On-site visits take extra time from our support team and, with rising travel costs, we usually only charge for the first hour. That's why we try to resolve issues remotely first.
Do you have a Derby phone number?
Yes — 01332 499800. It reaches the same engineers as our main 0115 line.