Why You Need IT Support
IT support is our passion and what we are the best at. We started our careers in IT support on the 1st line of a helpdesk, answering the phones and logging calls as quickly and concisely as possible so that our clients could get the best service possible. Then we quickly rose through the ranks and were running the IT helpdesks and making a real difference in the support we could provide our clients.
We soon outgrew the large company we were working for and formed Liberate IT, providing IT support for the Nottingham, Derby and Birmingham areas.
At Liberate IT, we can’t imagine a small business without an IT support company. If you have an internal IT employee you may find you are relying on a single person, creating a single point of failure. An outsourced IT Support company like Liberate IT can bring you the stability and reliability of a large department at a fraction of the cost. We have the whole of market experience and expertise and are specialists in security, networking, cloud services and email services. If you have a problem we have probably implemented the solution for one of our other clients, meaning we can solve your problem quicker and better than anyone else.
What do I get from Liberate IT Support?
Not only can a small business benefit from a larger IT help and support desk, but we act as your IT Director and Consultant. We work closely with you to move your IT systems in the right direction. We listen and quite often we are involved in director-level discussions to provide technical guidance and solutions to complement your business plan. Our support is proactive meaning we constantly make improvements to your systems and our service, and we are always looking for new solutions or cost savings to help you. We carry out more proactive work than reactive work, meaning we are implementing solutions in the background before you even know you have a problem.
What if we have an in-house IT person or department?
We offer both full IT support services, and what we call complementary IT support. We appreciate that larger organisations can benefit from both onsite staff and 3rd line outsourced support. Typically your onsite staff will help with all day today and company-specific needs you may have, while we at Liberate IT will help your IT staff, as well as look after the higher-level server and IT infrastructure support. Put simply, we look after the car, and your IT department takes care of the driving. This is far more cost-effective than hiring a larger IT team and provides more technical expertise.
Contact Liberate IT today to:
- Save IT Costs
- Improve IT response times
- Increase IT technical ability
- Receive a full IT road-map and consultation
- Improve IT security
IT support FAQs
What services do your IT solutions include?
At Liberate IT our services include IT Support, Network Support, Disaster Recovery, Unlimited Remote IT Support, Proactive Monitoring, Project Implementation, Hardware & Software Support, IT Security, Data Cabling, Antivirus and Email Filtering, Mobile Device Management, Business Internet Suppliers, Cloud AntiSpam Services And Email Security, Cloud Backup Services And Hosting, Domain & UK Website Hosting and Office 365 support.
What makes us different?
When you choose Liberate IT, we really do provide the full package for all of your IT, computer and technology needs and wants, for more information give our team a call today.
What is an IT support technician?
An IT support technician is a computer and IT expert, they are highly qualified in a range of IT and computer-related areas and will have the skills needed to help fix any computer problems you may be experiencing, as well as provide a range of IT services.
Why choose Liberate IT for IT support?
At Liberate IT as well as having a wealth of experience, our IT technicians are also highly qualified and have supported a number of business’ IT needs locally and across the UK. With this in mind, we have gained a fantastic reputation over the years and are known for our bespoke IT solutions that are perfect for a range of businesses and organisations.
Why do I need IT support?
You may not need IT Support, but in most cases, it will make your life easier, and save money. Especially if you have over 5 employees. Imagine if your broadband in the office were to drop, and it takes 3 days to get it back up and running. And you have 10 members of staff unable to work. This will have a substantial impact and cost on your business. If you were to have support with us, we could come out the same day and set you up with a temporary 3G or 4G internet connection. Allowing your business and staff to carry on working.